{"id":5965,"date":"2024-12-04T10:45:51","date_gmt":"2024-12-04T14:45:51","guid":{"rendered":"https:\/\/dev0.laurentien.ca\/agenda-faq\/"},"modified":"2025-01-22T16:26:56","modified_gmt":"2025-01-22T20:26:56","slug":"planners-faq","status":"publish","type":"page","link":"https:\/\/laurentien.ca\/en\/planners-faq\/","title":{"rendered":"Agenda – FAQ En"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” top_divider_height=”79px” top_divider_repeat=”1x” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”100%” max_width=”2560px” custom_margin=”-52px|auto||auto|false|false” box_shadow_style=”preset3″ locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_menu menu_id=”41″ menu_style=”centered” active_link_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” menu_text_color=”#000000″ menu_font_size=”15px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_menu][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”FAQ” _builder_version=”4.27.4″ _module_preset=”default” title_text_align=”left” title_text_color=”#E4032E” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Here are the frequently ask questions for planners. Do not hesitate to contact us if you don’t find your answers here.<\/span><\/p>\n

<\/span><\/p>\n

[\/et_pb_text][et_pb_heading title=”Project Management” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_text_align=”left” title_text_color=”#E4032E” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” custom_margin=”||||false|false” custom_padding=”0px|0px|||false|false” animation_style=”fade” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” border_color_all_tablet=”” border_color_all_phone=”” border_color_all_last_edited=”on|desktop” box_shadow_style=”preset1″ global_colors_info=”{}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#D1D1D1″][et_pb_accordion_item title=”How can I see my different projects?” open=”on” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” box_shadow_style=”preset1″ global_colors_info=”{}” toggle_text_color=”#E4032E”]<\/p>\n

From your Boogie account:<\/span><\/p>\n

\u2022 Click on the dropdown menu in the information bar at the top<\/span>
\u2022 Select the project you would like to view<\/span><\/p>\n

\"\"<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I change my quantity to order?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” box_shadow_style=”preset1″ global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

From the Project tab in your Boogie account, by email or phone.<\/span><\/p>\n

1. Boogie account Project tab<\/strong><\/span><\/p>\n

\u2022 Enter the new information in the corresponding fields<\/span>
\u2022 Click Submit changes<\/span>
\u2022 Wait for notification that the new contract is ready to sign<\/span>
(within 24 hours of submitting the request)<\/span><\/p>\n

2. Written communication<\/strong><\/span><\/p>\n

You can send us written requests for changes via the Boogie messaging center or by email at agendas@laurentien.ca.<\/span><\/p>\n

3. Telephone<\/strong><\/span><\/p>\n

You can communicate directly with the project management team toll-free at 1-888-875-3290, ext. 1.<\/span><\/p>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the deadline to change my quantity?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” box_shadow_style=”preset1″ global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

The deadline for changing the number of planners depends on your delivery date. You can check the relevant information in the schedule section of your contract. Please contact us as soon as possible if you do not think you will be able to follow the schedule. A minimum fee of $50 will be charged for changes made to the quantity after the deadline.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”When is my delivery date?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

You will find your delivery date in your contract, which you can access via your Boogie account. Click on the\u00a0Quotes<\/strong><\/em>\u00a0tab or on the\u00a0Project<\/strong>\u00a0<\/em>tab.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the deadline for submitting my documents?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

Your schedule was established based on your delivery date. The information is in your contract, which you can view by clicking the Quotations tab in your Boogie account.<\/span><\/p>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if I cannot submit my documents on time?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” body_text_color=”#000000″ global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

Your delivery date may be delayed if documents are submitted too late. It is important to contact your representative or the project management department to advise us of any issues. This will allow us make an arrangement with your institution.<\/span><\/p>\n

**It is important to ensure that your school will be open on the selected delivery date.<\/strong><\/span><\/p>\n

Project Management Department:<\/span>
1-888-875-3290, ext. 1<\/span>
agendas@laurentien.ca<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I order more planners?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

You can order additional planners by phone (1-888-875-3290 ext. 1), via the Boogie messaging center, or by email (agendas@laurentien.ca).<\/span><\/p>\n

The price per unit for additional planners may be higher than the unit price in your original contract.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I have a question about my bill. Who should I contact?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

Isabelle Roy in the accounting department will be pleased to answer your questions:<\/span><\/p>\n

Isabelle Roy<\/span>
iroy@marquislivre.com<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Why is the amount on my first bill different from my contract?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

The first invoice reflects what appears in your last signed contract. If changes are made after we produce the first invoice, they will be reflected in the final bill. Your first payment will be deducted from the final bill.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_heading title=”Cover” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_text_align=”left” title_text_color=”#E4032E” custom_margin=”0px||||false|false” custom_padding=”12px||||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” border_color_all_tablet=”” border_color_all_phone=”” border_color_all_last_edited=”on|desktop” box_shadow_style=”preset1″ global_colors_info=”{}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#D1D1D1″][et_pb_accordion_item title=”Can you edit the drawing I sent for my cover?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”on”]<\/p>\n

Yes, it is usually possible; Simply specify the changes you would like to see in the\u00a0Design and editing tab<\/em><\/strong>, or by Boogie messenger, when sending your original document. An assessment will be made of your image and we will contact you if there is a problem with your request.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to send a paper copy of the drawing for the cover?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

No, unless you don\u2019t have the proper equipment to scan or take a picture of good quality. It is important to ensure that your file is approximately the same format as your planner (e.g., 8-1\/2\u2019\u2019 x 11\u2019\u2019 ) with 300 dpi resolution.<\/span><\/p>\n

For more details, please see <\/span>Technical Specifications page<\/a><\/span>.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I find the visuals for the covers and where can I confirm my choice?” open=”off” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E”]<\/p>\n

You can view our newest designs on our <\/span>website<\/a><\/span> and confirm your choice of cover in your Boogie account by going to the\u00a0Design and Editing<\/em><\/strong>\u00a0tab.<\/span><\/p>\n

\u2022\u00a0Cover design<\/em><\/strong>\u00a0section<\/span>
\u2022 Select the desired cover visual<\/span>
\u2022 Save changes<\/span>
\u2022 Click on the \u00abSend information to Laurentien<\/em><\/strong>\u00bb button if you\u2019ve made your final choice<\/span><\/p>\n

\"\"<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_heading title=”Documents” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_text_align=”left” title_text_color=”#E4032E” custom_padding=”12px||||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” border_color_all_tablet=”” border_color_all_phone=”” border_color_all_last_edited=”on|desktop” box_shadow_style=”preset1″ global_colors_info=”{}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#D1D1D1″][et_pb_accordion_item title=”How do I send my documents?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”on”]<\/p>\n

You can send your documents via the Boogie application, email, or WeTransfer. The size of your files will determine your choice.<\/span><\/p>\n

1. Boogie Application (50 MB max.)<\/strong><\/span><\/p>\n

\u2022 Design and editing tab<\/span>
\u2022 General information about the agenda<\/span>
\u2022 Click Send files to Laurentian<\/span>
*Specify document names and their locations in the planner.<\/span><\/p>\n

2. Email (10 MB max.)<\/strong><\/span><\/p>\n

\u2022\u00a0agendas@laurentien.ca<\/a><\/span>
*Specify document names and their locations in the planner.<\/span><\/p>\n

3. WeTransfer (2 GB max.)<\/strong><\/span><\/p>\n

\u2022\u00a0<\/span>www.wetransfer.com<\/a><\/span>
\u2022 E-mail: agendas@laurentien.ca<\/span>
\u00a0\u00a0\u00a0 *Specify the name of your school.<\/span>
\u00a0\u00a0\u00a0 *Specify the name of the documents, as well as their location in the planner.<\/span><\/p>\n

\"\"<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”In what format should I send my documents?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

Les pages \u00e9cole doivent \u00eatre fournies en format PDF. Pour les autres documents tels que la couverture, le logo ou les images \u00e0 ins\u00e9rer dans un agenda personnalis\u00e9, les formats accept\u00e9s sont PSD, PDF, JPEG, EPS et AI. Pour plus de d\u00e9tails, consulter la page sur les\u00a0<\/span>Technical Specifications page<\/span>.<\/span><\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is it possible to make changes to documents that have already been sent?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

Yes, however there will be additional charges. The fee will be calculated based on how far along your project is in the production chain. We can propose other alternatives if your project is too advanced in the production process. Do not hesitate to contact our Customer Service department to evaluate the alternatives.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you retrieve our school\u2019s logo from your archives?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

Yes, if you have not changed logos since the previous year\u2019s planner.\u00a0Please enter Use the logo from last year<\/strong>.<\/em><\/span><\/p>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you use the same timetable as last year?” open=”off” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E”]<\/p>\n

Yes. In the\u00a0Design and editing tab<\/em><\/strong>, select\u00a0Custom timetable<\/em><\/strong>\u00a0in your information on cardstock pages, and enter\u00a0Same timetable as last year<\/strong>.<\/em><\/span><\/p>\n

\"\"<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_heading title=”Proofs” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_text_align=”left” title_text_color=”#E4032E” custom_padding=”12px||||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” border_color_all_tablet=”” border_color_all_phone=”” border_color_all_last_edited=”on|desktop” box_shadow_style=”preset1″ global_colors_info=”{}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#D1D1D1″][et_pb_accordion_item title=”Will I receive a proof of the planner before printing?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”on”]<\/p>\n

It depends on the type of planner you ordered.<\/span><\/p>\n

\u2022 Planners with custom inside pages: YES. You will receive a complete PDF proof that will be posted in your Boogie account (under the\u00a0Proofs<\/em>\u00a0tab<\/em><\/strong>).<\/span>
\u2022 Planners with Laurentien inside pages: NO. The inside pages have been selected when you chose the planner model. The documents you sent to us will be inserted where specified.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I view my proofs?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

In the\u00a0Proofs tab<\/em><\/strong>\u00a0of your Boogie account.<\/span><\/p>\n

\u2022 Select the proof you want to view by clicking on the name of the proof.<\/span><\/p>\n

\u2022 Click\u00a0View PDF<\/em><\/strong>\u00a0on the right menu for a full-page view of the proof.<\/span><\/p>\n

\u2022 Click\u00a0User board<\/em><\/strong>\u00a0on the left menu to return to the\u00a0Proofs tab<\/em><\/strong>.<\/span><\/p>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I view the latest version of my proof?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

Once you have selected the proof you want to view (red link), a chart containing the different versions of the proof will appear to the left.<\/span>
The Current version is the latest proof published.<\/span><\/p>\n

\"\"<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I request corrections to my proof?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

Click\u00a0Add correction<\/em><\/strong>\u00a0under the\u00a0Proofs tab<\/em><\/strong>\u00a0in your Boogie account.<\/span><\/p>\n

\u2022 Enter the page number, what needs to be corrected and any pertinent detail<\/span><\/p>\n

\u2022 Click Save<\/strong>,\u00a0<\/em>to the right of the correction.<\/span><\/p>\n

\u2022 Repeat these steps for each additional correction.<\/span><\/p>\n

\u2022 When you have entered all your corrections, click Submit corrections<\/em><\/strong>\u00a0so that our team receives the requested changes.<\/span><\/p>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there an additional charge for making corrections to a proof?” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E” open=”off”]<\/p>\n

\u2022 Cover: as long as the proof is not approved, there is no charge for making corrections on the cover.<\/span><\/p>\n

\u2022 Layout: as long as the proof is not approved, there is no charge for making corrections on the layout.<\/span><\/p>\n

\u2022 Final proof: The first round of corrections is free. For the second round, we will determine how long your requested corrections will take and how much it will cost. We will need your approval before proceeding with the work. The hourly rate is $85 with a minimum of 30 minutes ($42,50). The cost will be applied to your final bill.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I approve a proof?” open=”off” open_toggle_text_color=”#E4032E” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E4032E”]<\/p>\n

Select the proof you want to approve and click the\u00a0Approve<\/em>\u00a0<\/strong>button under the\u00a0Proofs tab<\/em><\/strong>\u00a0of your Boogie account.<\/span><\/p>\n

\"\"<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Here are the frequently ask questions for planners. Do not hesitate to contact us if you don’t find your answers here. From your Boogie account: \u2022 Click on the dropdown menu in the information bar at the top\u2022 Select the project you would like to view From the Project tab in your Boogie account, by […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-5965","page","type-page","status-publish","hentry"],"yoast_head":"\nAgenda - FAQ En - Laurentien<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/laurentien.ca\/agenda-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agenda - FAQ En - Laurentien\" \/>\n<meta property=\"og:description\" content=\"Here are the frequently ask questions for planners. Do not hesitate to contact us if you don't find your answers here. 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