Terms and conditions
1. QUOTATION: A quotation not accepted within forty-five (45) days of the quotation date is subject to review. All quotation specifications are based on the cost of materials at the time the quotation is made.
2. ORDERS: An order regularly placed, whether verbal or written, may not be cancelled except upon terms that will compensate Laurentien against any losses incurred as a result of the cancellation of the order.
3. EXPERIMENTAL WORK: Experimental or preliminary work performed at the customer’s request shall be charged at current prices and may not be used until Laurentien has been reimbursed for the full amount of the charges billed.
4. CREATIVE WORK: Creative work, such as sketches, copies, dummies, and all preparatory works made and supplied by Laurentien, shall remain the property of Laurentien and shall not be used in any manner whatsoever, including as inspiration, except in return for remuneration to be determined by Laurentien and not expressly indicated and included in the sales price.
5. FILE STATUS: Upon receipt of the file, if it is evident that the status differs from the previously indicated status on which the quotation was based, the quotation shall be rendered void and a new quotation shall be prepared.
6. DATA STORAGE AND PRIVACY: We will store customer-supplied digital files for a period of three (3) years from the completion of the project, after which the files will be permanently deleted. If this option is not acceptable, it is the customer’s responsibility to ask for a copy of the archive to be provided immediately after the approval is committed with the prepress service. We respect customer privacy and will not share or sell customer files to third parties without explicit consent.
7. FILE SUBMISSION: Customers must submit their files using one of the following methods:
• File transfer services (e.g., Boogie applications, FTP site, Dropbox, WeTransfer)
• Email attachment (for files under 10 MB) Customers should include a description of their printing requirements, such as paper type, dimensions, quantity, and any special requests.
File Formats:
We accept digital files only and in the following file formats:
• Adobe Acrobat PDF (preferred)
• Adobe Illustrator (AI, EPS)
• Adobe Photoshop (PSD, TIFF, JPEG, PNG, EPS)
• Adobe InDesign 2024 or newer (INDD or IDML if you have an earlier version)
• JPEG, TIFF, EPS (if files are submitted as JPEG, TIFF, or EPS, extra fees may apply to convert these to usable PDF files)
Files should match Laurentien’s file preparation guidelines, with all fonts and images embedded, and be saved at a minimum resolution of 300 DPI for best printing results.
8. CORRECTION FEES: Correction fees may apply, as detailed in the project contract.
9. PROOFS: Digital proofs are submitted in the Boogie Project application. Any paper proofs must be requested, and an additional production and delivery fee shall apply. Corrections can be requested from the Proofs tab of the Boogie Project application, where corrected proofs will become available as soon as the corrections are processed in the infographic. Authorized persons can approve and request proof corrections through our platform. Laurentien shall not be held responsible for any incorrect proofs approved by the customer.
10. COLOUR: Because there may be differences in equipment, processing, proofing media, paper, inks, pigments, and other elements between the colour proof and the print, reasonable variation in colour between the colour proofs and the print shall be deemed an acceptable tolerance.
11. CUSTOMER PROPERTY: Laurentien shall maintain fire, extended coverage, vandalism, malicious damage, and sprinkler leakage insurance on all customer property while in the possession of Laurentien, and Laurentien’s liability for such property shall not exceed the amount recoverable by such insurance. Customer property of extraordinary value shall be insured by mutual agreement.
12. ORDER CANCELLATION: A contract may not be terminated by the customer unless 50% of the contract amount is paid to Laurentien before printing of the yearbook or student planner has begun.
13. PRODUCTION SCHEDULES: Production schedules shall be established and followed by the customer and Laurentien, and neither shall incur any liability nor penalty for delays due to war, riot, civil commotion, fire, labour disputes, strikes, accidents, power or equipment failure, delays of suppliers or carriers or production, action of government or civil authority, and natural causes or other causes beyond the control of the customer or Laurentien. If the customer does not adhere to production schedules, the delivery dates are subject to change.
14. TERMS OF PAYMENT: Payment shall be made as set forth in the quotation or invoice unless otherwise specified in writing. Claims for defects, damages, or deficiencies must be made in writing by the customer within thirty (30) days of delivery of the order, in whole or in part. Failure to submit such claim within the time specified shall constitute irrevocable acceptance and acknowledgment that the work fully conforms to the conditions and specifications.
15. LIABILITY: Laurentien’s liability is limited to the specified sales price of all defective goods and in no event shall Laurentien be liable for special or consequential damages, including lost profits. As security for the payment of any sum due or to become due under any agreement, Laurentien shall have the right, if necessary, to retain all customer property in its possession and shall have a lien on such property, including work in progress and finished work. The granting of credit or the acceptance of bills, trade acceptances, or a payment bond shall not affect this interest and security lien.
16. INTELLECTUAL PROPERTY: The customer represents and warrants that all content, files, and images (“Customer Content”) supplied to Laurentien are owned by the customer, that the customer possesses all copyrights in and to such Customer Content and that the customer has the right to publish such Customer Content. The customer hereby authorizes and licenses Laurentien to print the Customer Content as covered by this order and agrees to indemnify and hold harmless Laurentien from any third-party claim relating thereto.
17. INDEMNIFICATION: The customer shall indemnify and hold Laurentien harmless from any and all claims and against any and all losses, costs, expenses, and damages (including court costs and reasonable attorneys’ fees) arising out of any claims, actions, and suits that may be brought against Laurentien on the grounds that the Printout infringes anyone’s copyright or property right, contains libellous, obscene, or scandalous material, or violates anyone’s right to privacy or other personal rights, except to the extent that Laurentien contributed to the matter. The customer agrees to promptly defend, at its own expense, Laurentien against all claims, actions, and suits brought against it and to continue to do so, so long as Laurentien promptly notifies the customer and provides the customer reasonable time, as required by the circumstances, to commence and continue its defence. Laurentien shall attempt in good faith to resolve any dispute by contacting the customer either by letter, email, or telephone before proceeding with legal action.
18. ELECTION OF DOMICILE: In case of litigation, the customer agrees and accepts that any legal proceedings shall be undertaken, at the choice of Marquis Book Printing Inc., its subsidiaries, and other business entities or members of its group, in the district of Montmagny.
19. QUEBEC LAW: This agreement shall be governed by the laws applicable in the Province of Quebec.
20. GUARANTEE: In this agreement, the undersigned shall act as joint and several guarantors with the customer for any amount that is due or may become due to the customer.